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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deb Ruzicka

April 26, 2024

5  out of  5 rating by Deb Ruzicka
"We have had nothing but five star rating from Bob and his office staff. We have been with Bob for well over 30 plus years. We thank all of you for your A+ work! Deborah and Bernie Ruzicka."
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Sheila Barnett

March 2, 2024

5  out of  5 rating by Sheila Barnett
"Bob has been our agent for years. Bob has guided my husband and I the best coverage for our needs, very competitive and fair. If we have any questions he is right there on the spot to answer any concerns we had. When my husband passed away Bob was right there to help me, and handled all the paperwork in my difficult time. Bob deserves 5 stars and more. I am very blessed to have him a my agent."
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GariRae Gray

February 16, 2024

5  out of  5 rating by GariRae Gray
"Bob Smith's State Farm office provided auto and homeowners insurance during my entire time in Sacramento, 38 years. They have been wonderfully supportive during claims throughout the years. In particular, Jeri Willoughby has been very thorough in her efforts to process claims and refunds. Now in Oregon, I'm hoping my new agent's office will be as effective as Bob's has been."
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Kamal Raj

January 30, 2024

5  out of  5 rating by Kamal Raj
"Sindy provided excellent customer service. She answered all my questions and updated my policy as I requested. Thanks Sindy."
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Mark Erickson

January 26, 2024

5  out of  5 rating by Mark Erickson
"Just had my family insurance review and know that we are well covered and understand exactly what is covered. Bob has been a great resource for our insurance needs"
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Laura Wendel

August 31, 2023

5  out of  5 rating by Laura Wendel
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Henry Zaretsky

August 24, 2023

5  out of  5 rating by Henry Zaretsky
"Bob Smith has been our family's insurance agent for many years. He is always there when we need help or advice. And it's good advice and valuable help. He always gets back to us promptly and clearly explaines how to deal with what can be a confusing situation."
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Darryl Watson

March 22, 2023

5  out of  5 rating by Darryl Watson
"I don't usually post reviews but after the great experience my wife and I just had at State Farm I had to post this. We had been with a different insurance company (I won't mention their name here) for years, but recently when it became time to renew our homeowners, auto and umbrella insurance policies with the company, I called our agent there several times, was told I'd get a call back, and never received a call. This happened twice. So....we went shopping for other insurance companies and after a couple of visits to Bob Smith's office, we decided to go with State Farm. Sindy Estrada is the agent who helped us. I actually went into the office three or four times asking various questions. Each time, I was helped immediately without waiting. Sindy answered all my questions, produced various quotes for our autos, home and umbrella policies based on what types of coverage we wished to have. I can't say enough about how helpful and responsive Sindy was. We happily made the switch to State Farm and are glad we did."
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Chris Wicks

January 16, 2023

5  out of  5 rating by Chris Wicks
"Great service, competitive pricing, neighbor closeness, and very friendly interactions."
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Jim Hodgson

December 24, 2022

5  out of  5 rating by Jim Hodgson
"After 15 years of positive service with Bob and State Farm, I cannot think of any reasons to change my insurance carrier needs. Thank you, Jim"
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Betty Martin

June 23, 2022

5  out of  5 rating by Betty Martin
"Great office to work with."
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gregg tosello

January 25, 2022

5  out of  5 rating by gregg tosello
"When we sold our home on the Sonoma coast and retired, we downsized and found another home in the same community. The problem was Safeco, our former insurer, decided they wouldn't write coverage for our new home. We found AAA would at the last minute and went with them so we wouldn't lose coverage. After a 50% rate increase from AAA last year (for no reason on our behalf) our neighbor told us about Bob Smith at State Farm. We called, talked to Sindy, and in about 30 minutes, Sindy gave us a great quote for both our home and cars. We even sent Sindy our AAA quote so she would be comparing apples for apples. Sindy has been just so nice to deal with, I highly recommend this office!"
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Lindell Woolsey

December 22, 2020

5  out of  5 rating by Lindell Woolsey
"Bob is a great agent! I had him as my agent for many years. My wife at the time insisted we go elsewhere. After many different companies, I'm back with Bob and very happy."
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S “Reviewer” K

July 23, 2018

5  out of  5 rating by S “Reviewer” K
"We love Bob Smith and his office. They have been here for us whenever we need them. The girls (especially Jeri) have always been kind to my millions of questioning and worries whenever we have an issue. Appreciate them being a friend in time of need. We have home and auto with them."
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Jennifer Tim

March 21, 2017

5  out of  5 rating by Jennifer Tim
"Had insurance with Bob for 12 Years, Homeowners and Autos. Jerry and Cindy are always super friendly and helpful and there is one more gal I believe, that answers phones who is nice and helpful as well, cannot remember her name. A+++"
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Wendell Grimm

August 2, 2016

1  out of  5 rating by Wendell Grimm
"This rating is no reflection on Bob Smith, our agent, or his very capable assistant, Cindy. This poor rating is for the incompetence shown by the claims department. Due to their mishandling of the inspection of the damage to our car, my husband made a long bus/light rail trip to get our car from the dealership service department, drive it to the inspection station for nothing! When he got there he was told they had no way to hoist the car in order to look at the undercarriage, where the damage is. A full description of the accident and damage, along with photos were provided in an email. Adding insult to injury, we've been told that there is no guarantee an inspection agent will be immediately available to go to the dealership to inspect the car there - we may have to wait another week! They have been told this is our only vehicle. We have already rented a car, at great expense, and don't care to do so again unless State Farm foots the bill for it. The mishandling of the inspection of our car is inexcusable. Every ounce of information they could have possibly needed was provided to them. I don't know how we could have made the location of the damage any clearer. This was their screwup and they should fix it either by getting an inspector over to our car today or tomorrow at the latest, or provide us with a rental car at no cost to us."